Next Steps

Your Identification Options

For brand new Bankwest customers you will need to complete an Identification check.

Please kindly take your Identification documents into your nearest Bankwest Customer Service Centre to complete the Identification process.

If you can not get into a Bankwest Customer Service Centre then you may take an Identification Check Form, along with your ID documents, to any Australia Post BankPost outlet.
Alternatively, we can send this form out to you.

I've finalised my Bankwest Online Application, what happens next?

For Credit Card Customers

For Bankwest Smart eSaver, TeleNet Saver & tddirect Customers

For Home Loan Customers

For Personal Loan Customers

For Credit Card Customers

If you provided us with an email address in your Bankwest Online Application, we'll send you a confirmation email which includes a customer reference number. 

You should hear from our Online Sales team within 10 working days.

Call us on 13 17 18 if you've got any questions.

For Bankwest Smart eSaver, TeleNet Saver & tddirect Customers

If you provided us with an email address in your Bankwest Online Application, we'll send you a confirmation email which includes a customer reference number.

Once we've received your signed account authority and checklist, you should hear from our Telenet Sales team within 10 working days.

Call us on 13 17 18 if you've got any questions.

Why do I need to send you a recent statement (no older than 6 months) for my linked account?

In order to open any financial account we must comply with Australian law and identify all signatories.

A recent bank statement from your Linked Account (this is only required for non-Bankwest Accounts) assists us to check your identity.

For Home Loan Customers

If you provided us with an email address in your Bankwest Online Application, we'll send you a confirmation email which includes a customer reference number. 

You should hear from our Online Sales team within 10 working days.

Call us on 13 17 18 if you've got any questions.

For Personal Loan Customers

If you provided us with an email address in your Bankwest Online Application, we'll send you a confirmation email which includes a customer reference number. 

You should hear from our Online Sales team within 10 working days

Call us on 13 17 18 if you've got any questions.